Returns & Exchanges
At Meucci Cues, we stand behind the precision and craftsmanship of our equipment. If you are not completely satisfied with your purchase, you may return your unused cue in its original packaging within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your cue in its original protective tube and shipping box to ensure it is not damaged during transit.
Ship to Meucci
Affix the provided shipping label or use a tracked carrier to send the item back to our quality control facility.
Inspection and Refund
Once our technicians verify the cue's condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing