Frequently Asked Questions
Everything you need to know about your Meucci Cues purchase and maintenance.
What is the standard lead time for a custom Meucci cue?
Standard production for in-stock models typically ships within 2-3 business days. However, custom-built cues or specific weight requests may take 4-6 weeks to ensure the precision and quality Meucci is known for.
How do I maintain and clean my Meucci shaft?
We recommend using a lightly dampened microfiber cloth to wipe down the shaft after play. Avoid using heavy abrasives or wood conditioners that contain high moisture, as Meucci's high-performance shafts are engineered for specific flex and feel.
What is the Meucci warranty policy?
All Meucci cues come with a one-year limited warranty against manufacturing defects in materials and workmanship. Please note that warpage is not covered once the cue has been played, as it is often subject to environmental conditions.
Can I request a specific weight for my cue?
Yes, most Meucci cues can be ordered in weights ranging from 18 to 21 ounces. You can specify your preferred weight in the order notes, and our team will adjust the weight bolt system accordingly.
What is your return policy for pool cues?
We offer a 30-day return policy for cues in brand-new, unchalked condition. Once a cue tip has been chalked or the wrap has been used, it is no longer eligible for a full refund due to the nature of professional sports equipment.
Do you offer international shipping?
Yes, we ship Meucci products worldwide. International shipping rates and duties are calculated at checkout based on your destination country and the dimensions of the cue case.